consumer behaviour

Man looking at supermarket bill

How supermarkets are making consumers spend more money without them realising it. 

man_in_suit.jpg

Boosting customers’ self-perceived physical attractiveness has a marked impact on their purchasing behaviours, according to research from UNSW Business School.

Shopper wearing protective face mask hoards toilet paper in supermarket

Stock shortages during the COVID-19 pandemic are about more than just panic buying or labour shortages in supply chains, says UNSW Business School's Professor Jack Cadeaux

Man and woman holding shopping bags walk under an umbrella

Marketers and business managers benefit from knowing why weather may be associated with increased consumption and how this process may differ across men and women.

A man looking at empty shelves in the toilet paper aisle.

Panic buying toilet paper is a quick mental fix that makes people feel more prepared and less anxious, says a UNSW consumer behaviour expert.

People peaceful protesting for Black Lives Matter movement holding up sign Racism Is A Pandemic Too.

Corporate brands need to do more than support – they need concrete action to enable social change, says a UNSW consumer behaviour expert.

Rent clothes

The rental market has disrupted the retail industry and will flourish in the long run despite COVID-19 setbacks, says UNSW consumer behaviour expert.

Panic buying

New research released by UNSW Sydney on COVID-19 consumer panic shopping has shown that Australian consumers top the globe in panic buying habits – in speed and scale.

Consumer behavior changes

Consumers are spending more on skincare, cooking supplies and comfortable clothing such as slippers during COVID-19. Marketing Associate Professor Nitika Garg explains.

Understanding what a customer wants across multiple touchpoints is essential for any business in the retail industry.

To fully engage with customers, online retailers have to bring the human touch of an in-store experience to online shopping.

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