retail

Close-up of woman holding phone ordering food on Uber Eats

Award-winning UNSW Business School research shows which customers benefit the most from retailers' apps and suggests how to improve user engagement.

A man looking at empty shelves in the toilet paper aisle.

Panic buying toilet paper is a quick mental fix that makes people feel more prepared and less anxious, says a UNSW consumer behaviour expert.

Rent clothes

The rental market has disrupted the retail industry and will flourish in the long run despite COVID-19 setbacks, says UNSW consumer behaviour expert.

Understanding what a customer wants across multiple touchpoints is essential for any business in the retail industry.

To fully engage with customers, online retailers have to bring the human touch of an in-store experience to online shopping.

Katie Page, CEO of Harvey Norman, at UNSW's Meet the CEO event.

To be ahead of the current retail downturn, it is important to invest in your people, tap into emerging markets and build your flagship strategy, says Harvey Norman CEO Katie Page.

Supermarkets across Australia have introduced a purchase limit on toilet paper to prevent stockpiling.

If you were stranded on a desert island and could only access one item – would you choose toilet paper?

“Mall operators in Australia are not anchored around department stores – their business models are instead mainly based around supermarkets,” says Professor Jack Cadeaux, Head of the School of Marketing at UNSW Business School.

Retailers need to focus on the core offering of their products rather than peripherals, and adapt their business models to increasingly fickle and tech-savvy consumers, says a UNSW Business School professor.

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As the year comes to an end it’s timely to reflect on how we might have been ripped off during 2012 and what can be done about it next year, writes Frank Zumbo.

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Bricks and mortar retailers have to get smarter if they want to keep their customers, writes Frank Zumbo.