To be ahead of the current retail downturn, it is important to invest in your people, tap into emerging markets and build your flagship strategy, says Harvey Norman CEO Katie Page.
Retailers need to focus on the core offering of their products rather than peripherals, and adapt their business models to increasingly fickle and tech-savvy consumers, says a UNSW Business School professor.
As the year comes to an end it’s timely to reflect on how we might have been ripped off during 2012 and what can be done about it next year, writes Frank Zumbo.
