Aust Sch Business inside

UNSW's Vice-Chancellor Professor Fred Hilmer has launched the Australian School of Business, which resulted from the merger of the Australian Graduate School of Management (AGSM) and the Faculty of Commerce and Economics.

Customer satisfaction web

Customers whose earlier encounters have been positive are likely to switch service providers after a bad experience, even if they say they are satisfied with how the service provider treated them following their complaints, new UNSW research has found.