customer experience

Shopper wearing protective face mask hoards toilet paper in supermarket

Stock shortages during the COVID-19 pandemic are about more than just panic buying or labour shortages in supply chains, says UNSW Business School's Professor Jack Cadeaux

Closeup of a woman smiling while taking a selfie in her living room

UNSW Business School research shows Airbnb hosts who appear to be more attractive and trustworthy charge up to 5 per cent more than their peers for similar listings.

Man wears glasses with holographic augmented reality technology

By making products seem more tangible, AR technology can significantly impact customer decision-making, shows UNSW Business School research.