online shopping

Understanding what a customer wants across multiple touchpoints is essential for any business in the retail industry.

To fully engage with customers, online retailers have to bring the human touch of an in-store experience to online shopping.

Too easy for under-18s to buy alcohol online

Tougher laws for online alcohol sales are needed to prevent under-18s and people with an alcohol dependency from buying liquor at the touch of a button, UNSW public health researchers say.

UNSW Business School lecturer Veronica Jiang shares her insights on whether consumers should buy earlier or later in the festive season.

Veronica Jiang, Lecturer at the School of Marketing, UNSW Business School, shares her insights on whether consumers should buy earlier or later in the festive season.

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Bricks and mortar retailers have to get smarter if they want to keep their customers, writes Frank Zumbo.